Returns policy

 

It's important to us that you're happy with your purchase. If you're not totally satisfied you can return it within 14 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, as long as it's in re-saleable condition. We reserve the right to refuse a refund if these conditions are not met.

 

How to return an item
If you are not completely happy with your online purchase you can return it to us, within 14 days of receipt. Provided you comply with the terms below we will refund the price of the goods.

 

If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 15 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid to your original method of payment.

Please note we do not accept returns for our 'Brave Pants' or 'The Poynstown Mounting Block' or any Custom or Bespoke products.

Other than in the case of faulty products, we will only accept the return of unopened/ unused products.

 

In the case of returns or exchange, please package and return your package to the following address:

Orchard Farm

Back Lane

Threapwood

Malpas

SY147AT

 

 

Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.

 

 

Your consumer rights
This returns policy does not take away any statutory rights you may have.

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Phone: 07580126389
Email: info@poynstownequestrian.co.uk

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